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Enterprise Customer Success Manager EMEA
hace 2 meses
The Enterprise Customer Success Manager EMEA will play a crucial role in driving customer satisfaction and retention for Canonical in the EMEA region. This position will be responsible for developing and executing customer success strategies to ensure customers achieve their desired outcomes from Canonical's products and services.
Key Responsibilities- Onboard new customers and introduce them to Canonical's products and support processes, including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
- Collaborate with Sales, Field Engineering, and Support to develop and deliver engagement plans that meet customer objectives.
- Manage a portfolio of customers in the EMEA region, identifying growth opportunities and renewal risks in coordination with Sales.
- Run a disciplined, weekly customer and business review process with cross-functional teams to identify and prioritize blockers and drive resolution through corporate product and engineering teams.
- Act as a customer advocate internally, influencing Canonical's product roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.
- Create campaigns targeting multiple customers through digital touch-points and activities.
The ideal candidate will possess impeccable customer-facing skills, a passion for cloud and data centre infrastructure technologies, and experience in customer success or a related field. They will be able to work independently and collaboratively as part of a cross-functional team to drive customer success and growth.
