Customer Success Manager EMEA

hace 4 días

Madrid, Madrid, España Horizons A tiempo completo
About Horizons

We're building the infrastructure to power borderless teams. Our technology enables businesses to hire anyone anywhere compliantly at the push of a button. If you're interested in adding to our vision of enabling people to work in dream jobs for every company and from anywhere in the world, we'd love to hear from you.

Main Mission

Our Customer Success Manager EMEA will be responsible for increasing existing client revenue growth through cross-sells and upsells, based on client-focused account management, strong relationship building, and exceptional service. They will also increase client retention by ensuring the success and satisfaction of their assigned clients based on personalized guidance, proactive engagement, and strategic advice to drive value realization.

Your Responsibilities
  1. Account Management and Relationship Building: Serve as the primary point of contact and trusted advisor for the biggest client accounts at Horizons, building strong relationships and understanding their goals, challenges, and success metrics.
  2. Customer Engagement and Proactive Outreach: Lead the onboarding process for new clients together with the operational Onboarding team, ensuring a smooth transition from Sales and successful adoption of our products and services.
  3. Retention and Client Growth: Monitor client health and usage patterns to identify signals of churn risk and take proactive measures to mitigate churn and retain existing clients.
  4. Value Delivery and Success Planning: Partner with clients to define success criteria, establish key performance indicators (KPIs), and develop success plans aligned with their business objectives.

We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability.

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