Technical Customer Success Manager
hace 3 días
Bugcrowd is seeking a highly skilled and motivated individual to join our Customer Success Team as a Technical Customer Success Manager. As a key member of our team, you will be responsible for driving mutual success and growth with our EMEA clients.
Key Responsibilities- Manage a portfolio of Bugcrowd's EMEA clients to drive mutual success and growth.
- Act as a trusted advisor to new and existing customers, building champions within customers through demonstrable knowledge of Bugcrowd solutions, industry expertise, and business acumen.
- Ensure execution of customer journey touchpoints, including onboarding, program performance and health, business reviews, retention, support, and aging submissions.
- Analyze key performance indicators, leveraging tools such as Salesforce.
The ideal candidate will have significant experience working with mid-large corporations and a broad working knowledge of the cyber security industry. You must be able to expertly orchestrate across multiple stakeholders, map out a shared set of goals with the customer, and lead a cross-functional group in accomplishing them.
The Technical Customer Success Team is integral in creating and articulating a clear path to success for clients, as well as providing technical guidance across a wide variety of situations.
Please note that we are only considering candidates located in the EU within GMT+1, GMT+2, or GMT+3 time zone.
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