Customer Success Account Manager

hace 2 semanas

Madrid, Madrid, España Microsoft A tiempo completo
Unlock Customer Success with Microsoft

At Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in driving customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships.

Key Responsibilities:
  • Partner with customers and account teams to develop and execute internal and customer-facing aspects of cross-cloud consumption plans.
  • Establish and nurture strong sponsorship and manage relationships with customers to drive execution of support coverage models, consumption roadmaps, and delivery execution oversight.
  • Provide leadership and orchestration across the Success & Support (CSU) team, Microsoft technical specialists, customer technical teams, and Microsoft and partner project teams.
  • Define outcomes to improve the health, performance, and business capabilities of prioritized workloads to drive customer value realization.
Qualifications:
  • 5+ years of success in complex technical engagement management and/or program management required.
  • Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.
  • Relevant work experience within customer industry.
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
What We Offer:
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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