Customer Success Account Manager

hace 1 semana

Madrid, Madrid, España Microsoft A tiempo completo
Job Description

Microsoft is seeking a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently.

Key Responsibilities:
  • Drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to production for customer cloud engagements.
  • Provide cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners who are supporting customer success.
  • Establish and nurture strong sponsorship and manages the relationships with the customer to drive the execution of the support coverage model, consumption roadmap & delivery execution oversight.
  • Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
Requirements:
  • 5+ years of success in complex technical engagement management and/or program management required.
  • Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.
  • Relevant work experience within customer industry.
  • Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
Preferred Qualifications:
  • Leadership: This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations.
  • Relationship Building: Proven track record of building relationships with senior customer executives in large or highly strategic accounts.
  • Program Management: Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required.

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