Customer Success Manager

hace 4 días

Madrid, Madrid, España Leaddesk A tiempo completo
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at LeadDesk. As a key member of our SME Sales team, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance.

Key Responsibilities
  • Nurture and develop relationships with customers to ensure their success with our product.
  • Act as a trusted advisor to customers, identifying new service offerings and ensuring they make the most of our product.
  • Connect customers with relevant LeadDesk colleagues to resolve issues and improve their experience.
  • Maintain a low customer churn rate by proactively identifying potential issues or concerns.
  • Articulate the unique value proposition of our products and services to customers.
  • Lead technical integration projects to ensure customer expectations are met.
  • Gather, analyze, and act upon customer feedback to improve our products and services.
Requirements
  • Background in Sales, Customer Success, IT support, or Project Management.
  • Sales mindset with a customer-centric approach.
  • Resilient, active, and confident personality with a positive attitude.
  • Excellent communication and problem-solving skills.
  • Strong negotiation skills and fluency in Spanish and English.
  • Ability to travel for customer meetings as needed.
What We Offer

As a Customer Success Manager at LeadDesk, you will have the opportunity to develop in-depth technical knowledge of our product, deliver smooth onboarding for customers, and consult them on best practices. You will also have the chance to work with a diverse and international team, and contribute to the growth and success of our company.

We are a publicly listed company with a strong commitment to innovation and customer satisfaction. Our team is passionate about helping our customers run their businesses more efficiently, and we are looking for someone who shares our vision and values.

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