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Customer Success Manager EMEA
hace 2 meses
SentinelOne is revolutionizing cybersecurity with our XDR platform, providing real-time threat prevention, detection, and response. Our patented AI models deliver autonomous protection, giving organizations unparalleled visibility into their networks. We're a values-driven team where names are known, results are rewarded, and friendships are formed. Our pillars of trust, accountability, relentlessness, ingenuity, and OneSentinel define our collaborative and unified global culture.
What We're Looking ForWe're seeking a seasoned relationship expert with leadership experience to manage our Customer lifecycle and functional customer programs for our rapidly growing install base. You should have impeccable relationship skills and be able to create win/win environments for all parties. If you're passionate about engaging customers and creating a great experience, you have a place with us.
Responsibilities- Own overall journey and engagement strategies for our EMEA & APJ customers, leading to mutual success.
- Create and standardize a world-class Customer Experience, leading and coaching a team of Customer Success Managers across SentinelOne products and services.
- Work with Customers and internal teams to establish success criteria and methodology to aid the customer in achieving their goals.
- Represent and advocate Customer needs, issues, and feedback cross-departmentally with Product, RnD, Sales, Marketing, and Support.
- Own the escalation process for our largest EMEA customers, ensuring successful completion of get well plans and internal execution.
- Possess a Customer-centric approach and enjoy working with Customers to establish strong relationships.
- 3-5 years managing highly successful and growing Customer Success teams.
- Prior experience leading, managing, and building in a Customer Services focused role.
