Technical Customer Success Manager

hace 3 días


Madrid, Madrid, España Bugcrowd A tiempo completo
Job Summary

Bugcrowd is seeking a highly skilled and motivated individual to join our Customer Success Team as a Technical Customer Success Manager. As a key member of our team, you will be responsible for driving mutual success and growth with our EMEA clients.

Key Responsibilities
  • Manage a portfolio of Bugcrowd's EMEA clients to drive mutual success and growth.
  • Act as a trusted advisor to new and existing customers, building champions within customers through demonstrable knowledge of Bugcrowd solutions, industry expertise, and business acumen.
  • Ensure execution of customer journey touchpoints, including onboarding, program performance and health, business reviews, retention, support, and aging submissions.
  • Analyze key performance indicators, leveraging tools such as Salesforce.
Requirements

The ideal candidate will have significant experience working with mid-large corporations and a broad working knowledge of the cyber security industry. You must be able to expertly orchestrate across multiple stakeholders, map out a shared set of goals with the customer, and lead a cross-functional group in accomplishing them.

The Technical Customer Success Team is integral in creating and articulating a clear path to success for clients, as well as providing technical guidance across a wide variety of situations.

Please note that we are only considering candidates located in the EU within GMT+1, GMT+2, or GMT+3 time zone.



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