Customer Success Manager

hace 6 días

Madrid Centro, Madrid, España Promote Project A tiempo completo
About the Role

We are seeking a highly motivated and experienced Customer Success Manager to join our team at Promote Project. As a key member of our Intelligence Services Department, you will be responsible for driving product adoption and growth across our top enterprise clients in the EMEA territory.

Key Responsibilities
  • Client Engagement: Act as the primary point of contact for customer security teams, including SOC, CTI, IR, GRC, Fraud, and more.
  • Product Adoption: Drive product adoption across a diverse portfolio of enterprise clients.
  • Success Planning: Execute comprehensive Success Plans to ensure customer success and growth.
  • Support and Escalation: Manage and answer inquiries about our Intelligence Cloud, API/Integrations, and other services.
  • Risk Management: Identify, assess, and escalate account risk factors and orchestrate remediation efforts.
  • Collaboration: Work closely with cross-functional teams to construct and scale solutions across customer businesses.
  • Platform Knowledge: Learn our platform, stay current on cybersecurity events, and build deep familiarity with customer security functions.
  • Customer Feedback: Regularly capture and internally share customer experiences with Promote Project.
  • Account Health: Be ultimately accountable for the overall health of each customer by ensuring high rates of adoption, growth, and retention.
Requirements
  • Experience: Demonstrated experience in Customer Success and enablement principles, with a strong understanding of Cyber/Information Security fundamentals.
  • Knowledge: Familiarity with Project Management processes, strategies, and methods.
  • Skills: Passion for making customers happy and successful, with a positive, collaborative, and energetic attitude.
  • Education: Bachelor's degree or 3+ years of relevant Customer Success and SaaS work experience.
  • Language: Native Spanish speaker and fluent in English.

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