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Customer Success Manager
hace 2 meses
About the Role:
We are seeking a highly skilled and motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships and account management.
Key Responsibilities:
- Develop and execute customized account plans to meet customer needs and drive business outcomes
- Build and maintain strong relationships with key stakeholders, including customers, sales teams, and product development teams
- Collaborate with cross-functional teams to identify and capitalize on new business opportunities
- Provide exceptional customer support and issue resolution through proactive communication and issue escalation
- Stay up-to-date on industry trends and competitor activity to inform strategic business decisions
Requirements:
- 2-5 years of experience in a customer-facing role, preferably in a consulting, sales, or account management capacity
- Proven track record of driving business growth and delivering exceptional customer experiences
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders
- Fluency in English and Spanish, with additional languages a plus
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines
About SAP:
SAP is a global leader in enterprise software and solutions, dedicated to helping organizations run better and improve people's lives. Our company culture is built on a foundation of innovation, collaboration, and customer-centricity, and we are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' growth and development.
