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Customer Success Manager

hace 2 meses

Madrid, Madrid, España SAP A tiempo completo
About the Role

We are seeking a highly skilled and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their desired outcomes from our solutions.

Key Responsibilities
  • Develop and execute customer success plans to drive customer adoption and retention.
  • Build and maintain strong relationships with customers to understand their business needs and goals.
  • Provide exceptional customer service and support to ensure customer satisfaction.
  • Collaborate with cross-functional teams to identify and address customer pain points.
  • Develop and deliver training and enablement programs to customers.
  • Monitor and analyze customer health metrics to identify areas for improvement.
  • Develop and implement strategies to drive customer growth and expansion.
Requirements
  • 2-5 years of experience in customer success, account management, or a related field.
  • Proven track record of driving customer adoption and retention.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Experience with CRM software and data analysis tools.
About SAP

SAP is a leading provider of enterprise software solutions. We help organizations run better by providing innovative software solutions that drive business value.

What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading provider of enterprise software solutions.