Customer Relationship Manager for Property Management
hace 1 semana
Role Overview: As a seasoned Property Manager specializing in client account management, you will be the primary point of contact for clients, responsible for nurturing relationships, addressing client needs, and ensuring a seamless experience with our software solutions. This role is ideal for someone with strong interpersonal skills, a proactive approach to problem-solving, and a passion for helping clients succeed in the ever-growing software industry for property management.
Responsibilities:
- Maintaining consistent communication and providing support as needed for a portfolio of clients across various regions.
- Develop strategies to retain and grow our client base by understanding client needs and presenting relevant solutions.
- Work closely with clients to resolve any concerns, providing timely and effective solutions.
- Guide clients on how to best use our software, conducting training sessions and offering ongoing support.
- Liaise with other departments to ensure the client's experience with our software is seamless and that all feedback is communicated to improve our offerings.
Qualifications: Proven experience in property management is essential, preferably within a SaaS or technology environment. Excellent communication and interpersonal skills are a must. Strong organizational abilities and attention to detail are also required. Ability to work independently and manage multiple accounts efficiently is a plus. Familiarity with property management software or channel management platforms is a plus.
What We Offer: Competitive salary with performance-based incentives and opportunities to grow within a fast-paced, innovative company.
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