Digital Sales Associate
hace 4 semanas
Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company's 9,200 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in ninety countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX.
The Role: As a Digital Sales Associate, you will be the main point of contact for our SME clients in the Dach Region, managing relationships and ensuring exceptional service delivery. Your focus will be on driving sales, understanding software requirements, assisting with renewals, managing escalations, and maintaining coverage across all assigned accounts. You will play a crucial role in building trust-based relationships, ensuring client satisfaction, and spotting opportunities for growth.
Responsibilities:
- Relationship Management: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals.
- Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.
- Rewewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.
- Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.
- Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.
- Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.
- Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.
- Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials.
What we need to see from you:
- Experience: At least two years of sales experience, preferably in B2B.
- Ability to Learn: Capable of learning IT topics and having good business acumen.
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