Customer Service Expert for Sports Retail
hace 2 semanas
At JD Group, we're a leading omni-channel retailer of sports fashion, outdoors, and gyms with over 60,000 colleagues and more than 3,400 stores across multiple markets worldwide. Our journey began in 1981 with a single store in the Northwest of England, and since then, we've been committed to delivering outstanding customer experiences. We're now a FTSE100 publicly quoted company, listed on the London Stock Exchange, and continue to grow our presence globally.
About the RoleWe're seeking a highly skilled Customer Care Agent to join our team. As a key member of our service department, you'll play a pivotal role in ensuring our customers receive exceptional support and care. Your primary responsibility will be to handle customer inquiries via various contact channels, including phone, email, social media, or chat.
Responsibilities- Be the first point of contact for customers, addressing their enquiries professionally and efficiently.
- Provide accurate information about products, services, and policies to ensure seamless customer experiences.
- Diagnose and troubleshoot customer issues, offering effective solutions that meet their needs.
- Escalate complex problems to appropriate departments or supervisors when necessary.
Your success will be measured by your ability to:
- Maintain high levels of customer satisfaction through friendly, courteous, and professional service.
- Ensure accurate documentation of customer interactions, transactions, comments, and complaints.
- Stay up-to-date on system, process changes, and departmental updates to maintain expertise.
To excel in this role, you'll need:
- Previous experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and conflict resolution abilities.
- Able to work independently and as part of a team.
In return for your hard work and dedication, we offer:
- A competitive salary of £25,000 - £28,000 per annum, depending on experience.
- A generous benefits package, including free parking and staff discounts.
- Ongoing training and development opportunities to enhance your skills and career prospects.
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