Key Account Strategist

hace 1 día


Barcelona, Barcelona, España Omega Crm A tiempo completo
Job Title

Key Account Strategist

About the Role

We are seeking an experienced Key Account Strategist to join our team in Barcelona. As a Senior Business Development Manager, you will be responsible for developing and executing strategic sales plans that drive growth and revenue for our clients.

Responsibilities
  • Create and execute a strategic sales plan that expands the customer base by collaborating with the Sales Director.
  • Meet with potential clients and build lasting relationships by understanding their needs in collaboration with the Industry Product Lead.
  • Maintain the relationship with the SF Account Executives. Stay updated on SF updates.
  • For existing clients, focus on continuously offering new ways for the customer to derive value from the product/service in the future.
  • Lead the negotiation, preparation, and presentation of commercial offers in assigned accounts.
  • Lead customer communication at all stages of pre-sales, even when involving other teams.
  • Share the strategy, sales objectives, and customer's digital transformation roadmap with the Product Managers of assigned accounts. Pay special attention when multiple PMs are involved in one account.
  • Collaborate with the Project Manager/ Delivery Manager throughout the project by attending progress demos, participating in management committees, and resolving customer-related impediments.
  • Manage and negotiate scope expansions for initial contracts.
  • Monitor the progress of projects in assigned accounts, with particular attention to budget and timeline deviations.
  • Manage the billing processes for assigned accounts.
  • Identify potential Up & Cross Selling opportunities for the account.
  • Collaborate with the Project Manager/ Delivery Manager after project completion to identify successful and unsuccessful project elements.
  • Lead the project retrospective with the client to review the experience, evaluate goal attainment, and explore potential improvements.
  • Draft success stories and send SF satisfaction surveys to the customer.
About You

To be successful in this role, you will need:

  • A minimum of 2 years of experience in business /technology consulting
  • Previous experience in Project Management
  • Experience in digital projects
  • Experience in international projects
  • A high level of English. Other European languages is a plus
What We Offer

At Omega CRM, we offer:

  • A permanent contract
  • A flexible schedule that allows you to balance your professional and personal life
  • Certifications plan to improve your skills and get official certificates from our main partners
  • The possibility to work from home and make your own decisions about your work-life balance
  • A flexible retribution package including public transport ticket, meal voucher, etc.
  • Health insurance
  • An opportunity to grow and develop your career in a dynamic and innovative company
About Us

Omega CRM is a leading provider of Customer Experience services, with over 20 years of experience in using technology to drive marketing and provide unique customer relationships. We are part of the Merkle & Dentsu group and have a strong presence in Europe. Our mission is to accelerate the business experience (BX) of our customers by providing 360-degree solutions that transform and accelerate businesses through technology and data applied to Customer #OmnichannelExperiences. We target companies across various industries, including retail, life sciences, manufacturing, education, non-profit, and more. We are one of the top 3 Salesforce partners in Europe, with a team of over 500 people from 24 nationalities based in Spain and France.



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