Customer Solutions Professional
hace 1 semana
**About Blu Selection**: We believe that great people create great products. With over a decade of empowering sales and marketing teams worldwide, our cloud-based software is trusted by more than 100,000 companies across 179 countries.
We are looking for a Customer Solutions Specialist to join our Lisbon office and provide top-notch support to French-speaking clients. This role involves collaborating with the support team to efficiently answer customer inquiries and resolve issues.
Your responsibilities and impact working as a Customer Solutions Expert will be:
- Responding to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborating with product management and engineering teams to stay up-to-date on the latest features
- Troubleshooting customer issues and providing suitable solutions
- Helping turn both new and existing customers into loyal users
**Requirements**
To succeed in this role, you need to possess the following skills, experiences, and interests:
- Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- Basic knowledge of sales processes (e.g., lead tracking, reporting)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
- Confidence in using helpdesk platforms like Intercom, Freshdesk, or Zendesk
**What's in it for you?**
We offer a value-driven, people-first company culture, a diverse team of colleagues from over 50 countries, and offices across Lisbon, Prague, New York, Berlin, and more.
You'll have the freedom to share ideas and execute them with the full support of the team, flexible working hours for a balanced professional and personal life, numerous opportunities for personal and professional growth with internal and external training, and a competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.).
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