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Onboarding Team Leader

hace 2 meses

Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
About the Role

Teleperformance Spain is seeking a highly skilled Onboarding Team Leader to join our team. As a key member of our commercial growth team, you will be responsible for leading a team of specialized executives in charge of driving business success within our business unit.

Key Responsibilities
  • Manage the onboarding team and monitor their performance towards team KPIs and sales targets
  • Develop and implement strategies to further expand our services without compromising existing KPIs
  • Oversee the preparation of forecasts, develop new opportunities with existing clients, and translate data into concrete actions
  • Coach and guide the team in analyzing reports and ensuring planning and targets are achieved at individual and team levels
  • Delegate tasks and set deadlines, oversee day-to-day operations, and report on metrics to achieve outstanding results
  • Discover training needs and provide coaching, listen to team members' feedback, and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments, develop strategies to promote team member adherence to company regulations and performance goals
Requirements
  • BA/BS degree or equivalent practical experience
  • High level of written and spoken English - C1
  • High/native level of Dutch, German, Swedish, and Danish would be a plus
  • Any previous managerial experience is desirable
  • Strong presentation, analytical, and problem-solving skills
  • Passionate about sales, technology, and the internet, with a desire to learn and develop
  • Previous proven managerial experience will be taken into consideration
  • Good people skills, team player with strong leadership, analytical, and communication skills
What We Offer
  • Full-time position (39h per week, Monday to Friday)
  • Permanent Contract
  • Competitive Salary
  • Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language/project)
  • Safety Package: Flight ticket, Accommodation in a nice individual studio (up to 2 months), Support with a private Health Insurance
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Established career path to grow within the project
  • Continuous training and certifications within
  • Bi-weekly, monthly, or quarterly contests
  • Employment with the world's largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements, and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team