Technical Support Specialist, Global IT Solutions

hace 6 días


Madrid, Madrid, España Amazon A tiempo completo

About OTS (Operations Technology Services)
At Amazon, Operations is at the heart of our business. We're known for speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide every day.
About The Role
As a Technical Support Engineer, you'll use your knowledge and specialized skills to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise application software. You'll be able to determine when it's appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that don't have defined SOPs. A day in the life includes:

  • Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
  • Manage local technical projects.
  • Maintain or create policies, procedures, and processes.
  • Identify root-causes of operational issues and process inefficiencies.
Supporting the Operations org for all their individual IT needs, from windows issues, printers, scanners, laptops, and everything in between. We also troubleshoot and resolve issues with Amazon Lockers across the globe.
About the Team
We are a team of multilingual IT Support engineers aiming to solve our customers' IT issues as quickly as possible, so they can get on with delivering to our customers.
BASIC QUALIFICATIONS
Good level of English, plus German High School diploma or GED equivalent Experience in one or more of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI) Experience of troubleshooting in a multi-user high availability environment Experience in PC repair, troubleshooting & deployment IT experience with client, server, and network service delivery Ability to explain complex IT concepts in simple terms Excellent written and verbal communication skills Proven ability to work successfully with limited supervision
PREFERRED QUALIFICATIONS
Bachelor's degree in Computer science or IT related field Microsoft MCSE, MCITP Systems Administrator (Active Directory) Cisco CCENT certification Data center infrastructure and facilities experience Ability to manage high-priority projects Experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP Estimated Salary: $60,000 - $80,000 per year

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