Senior Customer Engagement Specialist
hace 1 semana
Teleperformance
Overview
Teleperformance, a worldwide leader in customer experience management, seeks a Senior Customer Engagement Specialist to join our team. As a key member of our sales team, you will be responsible for engaging and acquiring new customers, promoting our services, and building lasting relationships.
Responsibilities
- Engage with potential customers to understand their needs and preferences.
- Develop and maintain a database of customers with complete information.
- Consolidate existing customer base while building new customer base.
- Record and track customer interactions and responses.
- Ensure timely and effective customer follow-up.
- Monitor competitors' services and create strategies to stay ahead.
- Handle customer inquiries and resolve issues promptly.
Requirements
- C2 level of Arabic with fluent English.
- Previous sales experience with a proven track record.
- Proficiency in CRM software and tools.
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and meet goals.
- Strong business acumen and customer focus.
What We Offer
- A competitive salary and bonus structure.
- A comprehensive training program to enhance your skills.
- A dynamic and supportive team environment.
- Opportunities for career growth and advancement.
- A hybrid working model with flexible hours.
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