Senior Customer Engagement Specialist

hace 1 semana


Barcelona, Barcelona, España Teleperformance A tiempo completo

Teleperformance

Overview

Teleperformance, a worldwide leader in customer experience management, seeks a Senior Customer Engagement Specialist to join our team. As a key member of our sales team, you will be responsible for engaging and acquiring new customers, promoting our services, and building lasting relationships.

Responsibilities

  • Engage with potential customers to understand their needs and preferences.
  • Develop and maintain a database of customers with complete information.
  • Consolidate existing customer base while building new customer base.
  • Record and track customer interactions and responses.
  • Ensure timely and effective customer follow-up.
  • Monitor competitors' services and create strategies to stay ahead.
  • Handle customer inquiries and resolve issues promptly.

Requirements

  • C2 level of Arabic with fluent English.
  • Previous sales experience with a proven track record.
  • Proficiency in CRM software and tools.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and meet goals.
  • Strong business acumen and customer focus.

What We Offer

  • A competitive salary and bonus structure.
  • A comprehensive training program to enhance your skills.
  • A dynamic and supportive team environment.
  • Opportunities for career growth and advancement.
  • A hybrid working model with flexible hours.


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