Senior Digital Customer Engagement Manager

hace 7 días

Barcelona, Barcelona, España Sap A tiempo completo
Job Summary

We are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.

Key Responsibilities

* Drive sales to delivery handovers and customer onboarding, covering all technical and project aspects.
* Support ticket handling, bridging customer queries and requirements from technical operations teams.
* Ensure periodic service reviews to track service quality across a range of customers.
* Orchestrate overall service delivery according to agreed SLAs and KPIs.
* Support customers on technical queries and requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.

Requirements

* Engineering graduate with 5+ years of work experience as a SAP technical consultant in a customer-facing/supporting role.
* Strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
* Strong hands-on experience with SAP Basis activities, technical support in Cloud environments.

About Us

We are a company that helps the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options for you to choose from.

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