Digital Customer Engagement Manager

hace 3 días

Barcelona, Barcelona, España SAP A tiempo completo

Job Summary

We are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in helping our customers adopt the S/4H Private Cloud solution seamlessly and effectively.

Key Responsibilities

  • Drive sales to delivery handover and customer onboarding, covering all technical and project aspects.
  • Support tickets handling, bridging customer queries and requirements from technical operations team.
  • Ensure periodic service reviews to track the service quality across a range of customers.
  • Orchestrate the overall service delivery according to agreed SLAs and KPIs.
  • Support customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.

Requirements

  • Engineering graduate with 5+ years of work experience as a SAP technical consultant in a customer facing/supporting role.
  • Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
  • Strong hands-on experience with SAP Basis activities, technical support in Cloud environments esp. with hyperscalers, OS/DB migration SAP release upgrades and infrastructure updates for cloud customers.
  • Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making skills.

About SAP

SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively.

What We Offer

  • A highly collaborative team ethic and commitment to personal development.
  • A culture of inclusion, focus on health and well-being, and flexible working models.
  • Equal Employment Opportunity and an affirmative action employer.

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    Job Title: Senior Digital Customer Engagement ManagerAt SAP, we're committed to helping our customers succeed in the digital age. As a Senior Digital Customer Engagement Manager, you'll play a critical role in ensuring seamless adoption of our SAP S/4HANA Private Cloud Edition solution.Key Responsibilities:Drive sales to delivery handover and customer...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    Job Title: Senior Digital Customer Engagement ManagerAt SAP, we're committed to helping our customers succeed in the digital age. As a Senior Digital Customer Engagement Manager, you'll play a critical role in ensuring seamless adoption of our SAP S/4HANA Private Cloud Edition solution.Key Responsibilities:Drive sales to delivery handover and customer...

  • Digital Customer Engagement Manager

    hace 7 días

    Barcelona, Barcelona, España SAP A tiempo completo

    Job DescriptionWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic engagement and support.Key Responsibilities:Drive sales to delivery handover and...

  • Senior Digital Customer Engagement Manager

    hace 1 semana

    Barcelona, Barcelona, España Sap A tiempo completo

    Job Title: Senior Digital Customer Engagement ManagerWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences through innovative digital solutions.Key Responsibilities:Drive sales to delivery...

  • Digital Customer Engagement Manager

    hace 3 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP Cloud solutions.Key ResponsibilitiesDrive sales to delivery handover and customer onboarding,...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    Job Title: Senior Digital Customer Engagement ManagerSAP is seeking a highly skilled Senior Digital Customer Engagement Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key Responsibilities:Drive sales to delivery handovers...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    Job Title: Senior Digital Customer Engagement ManagerSAP is seeking a highly skilled Senior Digital Customer Engagement Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key Responsibilities:Drive sales to delivery handovers...

  • Digital Customer Engagement Manager

    hace 1 semana

    Barcelona, Barcelona, España Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in ensuring seamless adoption of the S/4HANA Private Cloud solution by our customers.Key ResponsibilitiesDrive sales to delivery...

  • Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP S/4HANA Private Cloud Edition solution.Key ResponsibilitiesDrive sales to delivery handover...

  • Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP S/4HANA Private Cloud Edition solution.Key ResponsibilitiesDrive sales to delivery handover...

  • Digital Customer Engagement Manager

    hace 3 días

    Barcelona, Barcelona, España SAP A tiempo completo

    Job SummaryWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in helping our customers adopt the S/4H Private Cloud solution seamlessly and effectively.Key ResponsibilitiesDrive sales to delivery handover and...

  • Digital Customer Engagement Manager

    hace 7 días

    Barcelona, Barcelona, España SAP A tiempo completo

    About the RoleThe Digital Customer Engagement Manager is responsible for delivering end-to-end virtual customer engagement and contractual agreement services for SAP Cloud Customers. This role focuses on SAP S/4HANA, private cloud edition deliverables, and requires the candidate to perform in the European time-zone.Key ResponsibilitiesDrive sales to delivery...

  • Digital Customer Engagement Manager

    hace 7 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our European customer success team, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key Responsibilities:Drive sales to delivery handovers and customer onboarding,...

  • Digital Customer Engagement Manager

    hace 3 días

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences across Europe.Key ResponsibilitiesDrive sales to delivery handover and customer onboarding, covering all technical and project...

  • Digital Customer Engagement Manager

    hace 7 días

    Barcelona, Barcelona, España SAP A tiempo completo

    Job DescriptionWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in helping our customers adopt the S/4H Private Cloud solution seamlessly and effectively.Key Responsibilities:Drive sales to delivery handover and...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective customer engagement.Key ResponsibilitiesDrive sales to delivery handover and customer...

  • Senior Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective customer engagement.Key ResponsibilitiesDrive sales to delivery handover and customer...

  • Senior Digital Customer Engagement Manager

    hace 7 días

    Barcelona, Barcelona, España Sap A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key Responsibilities* Drive sales to delivery handovers and customer onboarding, covering...

  • Digital Customer Engagement Manager

    hace 7 días

    Barcelona, Barcelona, España SAP A tiempo completo

    About the RoleThe Digital Customer Engagement Manager is responsible for delivering exceptional customer experiences across the entire customer journey. This includes driving sales to delivery handover, customer onboarding, and ensuring seamless adoption of SAP Cloud solutions.Key ResponsibilitiesDrive sales to delivery handover and customer onboarding,...

  • Digital Customer Engagement Manager

    hace 2 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our European customer support team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP Cloud solutions.Key ResponsibilitiesDrive sales to delivery handover and customer...