Digital Customer Engagement Manager

hace 7 días

Barcelona, Barcelona, España SAP A tiempo completo
Job Description

We are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in helping our customers adopt the S/4H Private Cloud solution seamlessly and effectively.

Key Responsibilities:

  • Drive sales to delivery handover and customer onboarding, covering all technical and project aspects.
  • Support tickets handling, bridging customer queries and requirements from technical operations team.
  • Ensure periodic service reviews to track the service quality across a range of customers.
  • Orchestrate the overall service delivery according to agreed SLAs and KPIs.
  • Support customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.

Requirements:

  • Engineering graduate with 5+ years of work experience as a SAP technical consultant in a customer-facing/supporting role.
  • Strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
  • Strong hands-on experience with SAP Basis activities, technical support in Cloud environments, especially with hyperscalers, OS/DB migration, SAP release upgrades, and infrastructure updates for cloud customers.
  • Technical and application expertise for different cloud solutions (S/4HANA or another private cloud) Database Administrator -> provides professional expertise and practical assistance in terms of database system management and IT data use in order for them to comply with the IT requirements at any time throughout lifecycle, pursuant to the defined quality criteria.
  • Good understanding of infrastructure operations & processes and understanding of escalation handling and procedures.
  • Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making skills.
  • Experienced in working with cross-cultural and cross-functional teams or individuals.

About SAP:

SAP is a leading provider of enterprise software and services. Our mission is to help organizations run better and improve people's lives. We are committed to innovation, customer satisfaction, and employee development.

What We Offer:

  • A highly collaborative and caring team environment.
  • A strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.
  • The opportunity to work with a global team and contribute to the success of a leading company.

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