Senior Digital Customer Engagement Manager

hace 2 días

Barcelona, Barcelona, España Sap A tiempo completo

About the Role

We are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving sales growth through effective customer engagement.

Key Responsibilities

  • Drive sales to delivery handover and customer onboarding, covering all technical and project aspects.
  • Support tickets handling, bridging customer queries and requirements from technical operations team.
  • Ensure periodic service reviews to track the service quality across a range of customers.
  • Orchestrate the overall service delivery according to agreed SLAs and KPIs.
  • Support customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement.
  • Proactive ticket monitoring, handling and issue resolution for customers with regular and transparent communication.
  • Support de-escalations of critical customer situations & reviews SLA service credit cases.
  • Contribute to customer Go-Lives, Release Upgrade and maintenance activities.
  • Execute and support problem management and continuous improvement.
  • Support customer satisfaction surveys & commercial change requests.
  • Contribute to the liaison with different SAP stakeholders, esp. Customer success partner involved in the accounts, to ensure customer success.

Requirements

  • Engineering graduate with 5+ years of work experience as a SAP technical consultant in a customer facing / supporting role.
  • Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
  • Strong hands-on experience with SAP Basis activities, technical support in Cloud environments.

About SAP

SAP is a leading provider of enterprise software solutions. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

  • Senior Digital Customer Engagement Manager

    hace 2 días

    Barcelona, Barcelona, España Sap A tiempo completo

    Job Title: Senior Digital Customer Engagement ManagerAt SAP, we're committed to helping our customers succeed in the digital age. As a Senior Digital Customer Engagement Manager, you'll play a critical role in ensuring seamless adoption of our SAP S/4HANA Private Cloud Edition solution.Key Responsibilities:Drive sales to delivery handover and customer...

  • Senior Digital Customer Engagement Manager

    hace 1 día

    Barcelona, Barcelona, España Sap A tiempo completo

    Job Title: Senior Digital Customer Engagement ManagerAt SAP, we're committed to helping our customers succeed in the digital age. As a Senior Digital Customer Engagement Manager, you'll play a critical role in ensuring seamless adoption of our SAP S/4HANA Private Cloud Edition solution.Key Responsibilities:Drive sales to delivery handover and customer...

  • Senior Digital Customer Engagement Manager

    hace 1 día

    Barcelona, Barcelona, España Sap A tiempo completo

    Job Title: Senior Digital Customer Engagement ManagerSAP is seeking a highly skilled Senior Digital Customer Engagement Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key Responsibilities:Drive sales to delivery handovers...

  • Senior Digital Customer Engagement Manager

    hace 2 días

    Barcelona, Barcelona, España Sap A tiempo completo

    Job Title: Senior Digital Customer Engagement ManagerSAP is seeking a highly skilled Senior Digital Customer Engagement Manager to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.Key Responsibilities:Drive sales to delivery handovers...

  • Senior Digital Customer Engagement Manager

    hace 4 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP Cloud solutions.Key ResponsibilitiesDrive sales to delivery handover and customer...

  • Senior Digital Customer Engagement Manager

    hace 4 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP Cloud solutions.Key ResponsibilitiesDrive sales to delivery handover and customer...

  • Senior Digital Customer Engagement Manager

    hace 4 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in ensuring seamless adoption of our S/4HANA Private Cloud solution by customers.Key ResponsibilitiesDrive sales to delivery handover and...

  • Senior Digital Customer Engagement Manager

    hace 4 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in ensuring seamless adoption of our S/4HANA Private Cloud solution by customers.Key ResponsibilitiesDrive sales to delivery handover and...

  • Senior Digital Customer Engagement Manager

    hace 4 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP S/4HANA Private Cloud Edition solution.Key ResponsibilitiesDrive sales to delivery...

  • Senior Digital Customer Engagement Manager

    hace 4 semanas

    Barcelona, Barcelona, España Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring seamless adoption of our SAP S/4HANA Private Cloud Edition solution.Key ResponsibilitiesDrive sales to delivery...

  • Senior Digital Customer Engagement Manager

    hace 4 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in ensuring seamless adoption of the S/4HANA Private Cloud solution by our customers.Key ResponsibilitiesDrive sales to...

  • Senior Digital Customer Engagement Manager

    hace 4 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our SAP Enterprise Cloud Services team. As a key member of our Client Delivery Engagement Shared Services unit, you will play a critical role in ensuring seamless adoption of the S/4HANA Private Cloud solution by our customers.Key ResponsibilitiesDrive sales to...

  • Senior Digital Customer Engagement Manager

    hace 4 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    About the RoleThe Senior Digital Customer Engagement Manager will be responsible for delivering exceptional customer experiences across various digital channels. This role will focus on driving sales to delivery handover and customer onboarding, ensuring seamless adoption of SAP Cloud solutions.Key ResponsibilitiesDrive sales to delivery handover and...

  • Senior Digital Customer Engagement Manager

    hace 4 semanas

    Barcelona, Barcelona, España Sap Se A tiempo completo

    About the RoleThe Senior Digital Customer Engagement Manager will be responsible for delivering exceptional customer experiences across various digital channels. This role will focus on driving sales to delivery handover and customer onboarding, ensuring seamless adoption of SAP Cloud solutions.Key ResponsibilitiesDrive sales to delivery handover and...

  • Senior Digital Customer Engagement Manager

    hace 4 semanas

    Barcelona, Barcelona, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic engagement and partnership.Key ResponsibilitiesCustomer Onboarding and...

  • Senior Digital Customer Engagement Manager

    hace 4 semanas

    Barcelona, Barcelona, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Digital Customer Engagement Manager to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic engagement and partnership.Key ResponsibilitiesCustomer Onboarding and...

  • Senior Manager, Customer Engagement Technologies Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    **Job Summary**The Senior Manager, Customer Engagement Technologies will lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our...

  • Customer Engagement Manager

    hace 3 semanas

    Barcelona, Barcelona, España EQS Group A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Engagement Manager - Digital to join our team at EQS Group. As a key member of our Customer Engagement Team, you will play a crucial role in delivering exceptional customer experiences through digital interactions.Key ResponsibilitiesDevelop and execute targeted email campaigns to nurture customer...

  • Customer Engagement Manager

    hace 3 semanas

    Barcelona, Barcelona, España EQS Group A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Engagement Manager - Digital to join our team at EQS Group. As a key member of our Customer Engagement Team, you will play a crucial role in delivering exceptional customer experiences through digital interactions.Key ResponsibilitiesDevelop and execute targeted email campaigns to nurture customer...

  • Senior Manager, Customer Engagement Technologies Specialist

    hace 4 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    About GaldermaGalderma is a leading dermatology company with a rich legacy and a commitment to innovation. With a presence in over 90 countries, we deliver a portfolio of premium brands and services that cater to the diverse needs of consumers and patients. Our focus on the skin and its impact on our lives drives our mission to advance dermatology for every...