Digital Customer Engagement Manager
hace 1 mes
We are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP. As a key member of our European customer success team, you will be responsible for delivering exceptional customer experiences and driving sales to delivery handovers.
Key Responsibilities:
- Drive sales to delivery handovers and customer onboarding, covering all technical and project aspects.
- Support tickets handling, bridging customer queries and requirements from technical operations teams.
- Ensure periodic service reviews to track service quality across a range of customers.
- Orchestrate overall service delivery according to agreed SLAs and KPIs.
- Support customers on technical queries and requirements throughout their lifecycle.
Requirements:
- Engineering graduate with 3+ years of work experience as a SAP technical consultant in a customer-facing/supporting role.
- Strong knowledge of SAP Basis, SAP ERP modules, and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
- Strong hands-on experience with SAP Basis activities, technical support in Cloud environments.
We offer a collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.
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