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Senior Manager, Customer Engagement Technologies Expert
hace 1 mes
About the Role
We are seeking a highly skilled Senior Manager, Customer Engagement Technologies to lead our digital customer engagement technology efforts. This role will be responsible for the full service, operation, and delivery of Galderma's Digital Customer Engagement Technology Application Portfolio.
Key Responsibilities
- Manage overall audience enablement for marketing, sales, and service end-points, including system connectivity, automation of data refreshes, manual ad-hoc list pulls, and ongoing optimizations.
- Develop, implement, and document requirements, business rules, workflows, and processes for marketing automation tools.
- Track product adoption, system performance, unnecessary redundancies, and value delivered through marketing technology.
- Project oversight of all new technology implementations, including timelines, coordination with the PM team and implementation partners/vendors, and ongoing management and reporting of critical deliverables.
- Lead cross-functional teams to design, implement, and manage marketing automation tools, templates, and reporting.
- Plan and lead stakeholder meetings to gather requirements and/or understand business campaign objectives and engagement.
- Work in close collaboration with various teams across the organization to understand individual and macro needs, outcomes, and value and ensure roadmaps are aligned to those needs, outcomes, and value.
- Perform vendor sourcing, RFPs, and coordinate with our legal department for all legal, data governance, and compliance requirements for marketing technology.
- Build and strengthen a team that implements and supports the business technology that enables our commercial Galderma organization.
- Provide management, leadership, and mentoring to Commercial IT Marketing Technology direct reports.
- Communicate effectively with both technical and non-technical stakeholders.
Requirements
- Strong experience as a people-manager in Marketing Technology Systems in a truly fast-paced environment.
- Effective experience in digital marketing (more on the Tech side) with hands-on experience implementing and ongoing product ownership.
- Extensive knowledge of marketing automation platforms, customer data platforms, data warehousing, personalization enablement, and data-driven marketing principles.
- Expertise in audience creation, journey configuration, data feed integrations, and A/B testing best practices with leading marketing cloud platforms like Salesforce and Adobe.
- Experience leading digital commerce with an omnichannel mindset.
- Experience working with and directing external agencies and consultants.
- Strong working experience with a variety of Marketing technologies.
- Experience with Salesforce systems.
- Ability to influence senior leaders and help in making well-reasoned decisions.
About Galderma
At Galderma, we are committed to advancing dermatology for every skin story. We believe in empowering our employees and promoting their personal growth while ensuring business needs are met. We value diversity and respect the dignity, privacy, and personal rights of every employee. We offer a competitive compensation package with a bonus structure and extended benefit package. We are a growing company that believes in ownership from day one, where everyone is empowered to grow and take on accountability.
How to Apply
Send your CV in English. If your profile is a match, we will invite you for a first virtual conversation with Talent Acquisition. The next step is a virtual conversation with the hiring manager. The final step is a panel conversation with the extended team.
