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Senior Director, CRM Customer Engagement Center Expert
hace 1 mes
We're seeking a Senior Research Director with expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies to join our Customer Service and Support Technology research team.
Experience with or deep knowledge of CRM Customer Engagement Center vendors like Salesforce, Microsoft, Oracle, Pegasystems, ServiceNow, Zendesk, SAP, eGain, Freshworks, Appian, SugarCRM, and Zoho is required.
Gartner Analysts are recognized as industry thought leaders and are responsible for creating must-have research, market predictions, vendor evaluations, and best practices for a wide array of world-leading organizations.
A Senior Director Analyst is expected to have a keen eye for problem identification and solution creation within their respective market.
In this role, you will create research and provide advice to Customer Service and Support leaders, technology leaders, and vendors on CRM Customer Engagement Center capabilities, application, and market direction.
You will use your knowledge and conduct research to generate insights that help executives make better decisions, solve complex issues, and execute new practices to achieve key business objectives.
A Senior Director Analyst is tasked with writing and publishing their insights as best practices, market and vendor trends, and their market evaluations as Magic Quadrants for Gartner clients.
Key Responsibilities:
- Deliver high-quality actionable advice to an executive client audience through a variety of media
- Conduct research and generate insights to help executives make better decisions
- Write and publish research as best practices, market and vendor trends, and Magic Quadrants
Requirements:
- Expertise in CRM Customer Engagement Center and Digital Customer Service vendors, platforms, markets, and technologies
- Experience with CRM Customer Engagement Center vendors like Salesforce, Microsoft, Oracle, Pegasystems, ServiceNow, Zendesk, SAP, eGain, Freshworks, Appian, SugarCRM, and Zoho
- Ability to create written, customer-facing deliverables and communicate insights and recommendations to an executive client audience
