Customer Engagement Specialist

hace 3 días


Barcelona, Barcelona, España Mystery Project A tiempo completo
Customer Engagement Specialist

At Mystery Project, we are seeking a highly skilled Customer Engagement Specialist to join our eBusiness team. As a key member of our team, you will be responsible for driving forward the digital services & solutions portfolio for the EMEA business unit.

Key Responsibilities:

  • Lead selected market projects, taking market requirements to the project team and IT.
  • Manage business necessary workflows and interfaces that are within CRM.
  • Drive reporting to support management using data-driven decision-making processes & direct data cleanup and integrity projects.
  • Consult EMEA Management on available system capabilities.
  • Support implementing business workflows.
  • Serve as EMEA Salesforce CRM ambassador and connection to the markets/channels.
  • Facilitate effective communication with stakeholders to gather business feedback, user requirements, and additional system changes.
  • Support and train business users on Salesforce CRM functionality.


Requirements:

  • Bachelor's Degree in Business Administration, Information Technology or related field.
  • 3+ years of experience in sales, marketing or related field.
  • Advanced level of English skills and effective communicator.
  • Project Management skills.
  • Experience working with remote/diverse teams.
  • Knowledge about CRM-Salesforce.


We offer:

Immediate, indefinite and totally stable incorporation into a top-level multinational. Salary based on experience provided. Hybrid format, 2 days teleworking, 3 days in the office. Various social benefits, continuous training provided by the company.

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