Customer Engagement Specialist
hace 3 días
At Mystery Project, we are seeking a highly skilled Customer Engagement Specialist to join our eBusiness team. As a key member of our team, you will be responsible for driving forward the digital services & solutions portfolio for the EMEA business unit.
Key Responsibilities:
- Lead selected market projects, taking market requirements to the project team and IT.
- Manage business necessary workflows and interfaces that are within CRM.
- Drive reporting to support management using data-driven decision-making processes & direct data cleanup and integrity projects.
- Consult EMEA Management on available system capabilities.
- Support implementing business workflows.
- Serve as EMEA Salesforce CRM ambassador and connection to the markets/channels.
- Facilitate effective communication with stakeholders to gather business feedback, user requirements, and additional system changes.
- Support and train business users on Salesforce CRM functionality.
Requirements:
- Bachelor's Degree in Business Administration, Information Technology or related field.
- 3+ years of experience in sales, marketing or related field.
- Advanced level of English skills and effective communicator.
- Project Management skills.
- Experience working with remote/diverse teams.
- Knowledge about CRM-Salesforce.
We offer:
Immediate, indefinite and totally stable incorporation into a top-level multinational. Salary based on experience provided. Hybrid format, 2 days teleworking, 3 days in the office. Various social benefits, continuous training provided by the company.
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