Customer Engagement Manager

hace 7 días


Barcelona, Barcelona, España Eqs Group A tiempo completo
Customer Engagement Manager

At EQS Group, we're seeking a Customer Engagement Manager to join our team. As a key member of our Customer Engagement Team, you'll play a crucial role in helping our customers achieve maximum return on investment (ROI) from our solutions.

Key Responsibilities:

  • Work closely with customers to understand their business objectives and provide tailored solutions to meet their needs.
  • Collaborate with our support, sales, product, and marketing teams to deliver an exceptional customer experience.
  • Identify and close upsell opportunities and uncover new cross-sell leads for the Sales team.
  • Develop and maintain strong relationships with mid-to-upper segment clients.

Requirements:

  • Minimum 2 years of experience in an after-sales role focused on customer success, customer engagement, or account management.
  • Strong understanding of SaaS products and compliance.
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic, international, and innovative environment.

We offer a competitive salary, benefits, and opportunities for professional growth and development. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.



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