Customer Engagement Portfolio Manager

hace 6 días

Barcelona, Barcelona, España EQS Group A tiempo completo

About the Role

We are seeking a highly skilled Customer Engagement Portfolio Manager to join our team at EQS Group. As a key member of our Customer Engagement Team, you will play a crucial role in helping our customers achieve maximum return on investment (ROI) from our solutions.

Key Responsibilities

  • Work closely with customers to understand their business objectives and provide tailored solutions to help them achieve success.
  • Ensure customer satisfaction by addressing any concerns and gathering feedback, leveraging your understanding of SaaS and our solution's benefits and features.
  • Collaborate with our support, sales, product, and marketing teams to provide an excellent customer experience.
  • Identify and close upsell opportunities and uncover new cross-sell leads for the Sales team, using your experience with CRM systems and databases to manage multiple accounts effectively.

Requirements

  • Excellent communication and interpersonal skills, combined with the ability to handle many customer interactions in parallel with diplomacy, tact, and composure.
  • Minimum of 2 years of relevant experience in an after-sales role focused on customer success, customer engagement, or account management, with a strong understanding of SaaS and the ability to effectively communicate the benefits and features of our solutions to ensure retention and business growth.
  • Experience in managing a portfolio of high-value customers, ensuring their satisfaction and success with the product.
  • Demonstrated ability to build and maintain strong relationships with mid-to-upper segment clients.
  • Good understanding of SaaS products and compliance, enabling you to better understand customer requirements and provide appropriate solutions.
  • Excellent written and spoken language skills in German & English (both C1 level). Additional major European languages would be a plus.

About EQS Group

EQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. Our innovative cloud-based software, EQS COCKPIT, empowers organizations to seamlessly manage compliance processes, in areas such as whistleblower protection, case handling, policy management, and approval processes.

We are dedicated to fostering an inclusive workplace environment that values equal employment opportunities. We strongly believe in the power of diversity and its impact on our overall success. Join our team at EQS Group and become part of a dynamic and inclusive workplace that celebrates individuality.

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