Customer Success Director

hace 1 mes


Madrid, Madrid, España Workiva Spain, S.L. A tiempo completo

About the Role

We are seeking a highly experienced Customer Success Director to lead our Iberia and Emerging Markets teams in EMEA. As a key member of our leadership team, you will be responsible for driving customer adoption and growth across these regions.

Key Responsibilities:

  • Manage a team of Customer Success Managers focused on delivering exceptional customer experiences in Iberia, Italy, and emerging EMEA markets.
  • Develop and execute strategies to drive upselling and cross-selling opportunities, client retention, and revenue growth.
  • Lead the strategic development of the Customer Success function, addressing business requirements and goals.
  • Select, develop, and evaluate personnel to ensure efficient operation of the function.
  • Collaborate with cross-functional teams to drive customer-centric initiatives and deliver business results.

Requirements:

  • 8+ years of experience in Customer Success, Account Management, Sales, Marketing, or other GTM roles.
  • 3+ years of people and team leadership experience.
  • Fluency in Spanish and English.

Preferred Qualifications:

  • Experienced manager with advanced knowledge in GTM strategies and delivering on them.
  • Excellent communication skills and ability to communicate at multiple levels.
  • Evidence of successful relationship building both internally and externally.

What We Offer:

  • An estimated salary range of €90,000 - €120,000 per year, depending on experience.
  • A competitive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a dynamic team and contribute to the company's growth and success.

About Workiva Spain, S.L.

Workiva is an Equal Opportunity Employer committed to diversity and inclusion. We value diversity of backgrounds, beliefs, and interests, and recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic. Workiva employees undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.



  • Madrid, Madrid, España Pleo A tiempo completo

    Pleo is seeking a seasoned Customer Success Director to lead its Central European operations. This role requires a strong background in customer success and experience in building and managing high-performing teams. The ideal candidate will be passionate about delivering exceptional customer experiences and have a proven track record of driving growth...


  • Madrid, Madrid, España Passion A tiempo completo

    Job DescriptionThe Customer Success Director will be responsible for developing and implementing strategies to drive customer success and retention. This includes analyzing customer data, identifying trends and areas for improvement, and collaborating with cross-functional teams to develop and implement solutions.Key ResponsibilitiesAnalyzing customer data...


  • Madrid, Madrid, España Amex A tiempo completo

    At American Express, we're dedicated to delivering exceptional customer experiences every day. As a Strategic Team Director for Customer Success, you'll play a key role in leading our team to achieve this goal. About UsWe're a diverse community of over 60,000 colleagues, all working together to provide the world's best customer experience. We back our...


  • Madrid, Madrid, España Mastercard A tiempo completo

    About UsMastercard powers economies and empowers people in over 200 countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.Our PurposeWe provide value-added services and...


  • Madrid, Madrid, España HashiCorp, Inc. A tiempo completo

    Job Description: Enterprise Customer Lifecycle ManagerThe Enterprise Customer Lifecycle Manager will play a critical role in leading our customer success efforts in Madrid, Spain. The ideal candidate will have a deep understanding of our products and solutions and will be able to guide customers through the implementation process to achieve maximum return on...


  • Madrid, Madrid, España Pleo A tiempo completo

    About PleoPleo is a pioneering fintech company that aims to revolutionize the way companies manage their finances. Our mission is to help every business go beyond the books and make the most of their spending.With a team of over 850 talented individuals from 100+ nationalities, we're headquartered in Copenhagen but have offices in London, Stockholm, Berlin,...


  • Madrid, Madrid, España Virtuagym A tiempo completo

    About VirtuagymVirtuagym is a fast-growing company that requires a new face to complement our team. As Customer Operations Manager, you will be the owner of our CS tech stack and all operational-related workflows/designs.This is a full-time remote position from Spain, where you will work for our global teams.What this role looks likeAs our Customer...


  • Madrid, Madrid, España Cobee A tiempo completo

    About UsCobee is a rapidly scaling mission-driven company that has grown from 40 to over 150 people in under a year. We are looking for a skilled Customer Success Manager to join our team and help us deliver exceptional post-sales experiences to our SME customers.The ideal candidate will have a strong background in customer success, excellent communication...


  • Madrid, Madrid, España Hewlett Packard A tiempo completo

    Job Title: Customer Success ManagerAbout the Role:HP is a Fortune 100 technology company with $58+ billion in revenue, employing over 50,000 people in more than 170 countries worldwide. We provide technology and services that address customer needs and help them achieve their goals. We apply new thinking and ideas to create simpler, more valuable, and...


  • Madrid, Madrid, España Undisclosed A tiempo completo

    About the Job We are seeking a Sr. Customer Success Manager to establish and build broad relationships with SAS customers to adopt and expand usage of the SAS software and solutions, to identify new opportunities and to engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS implementations and identify...


  • Madrid, Madrid, España UNIT4 NV A tiempo completo

    Empower Customers and Drive Business GrowthWe are a pioneering enterprise software company, dedicated to empowering people in service organizations with innovative solutions. Our ERP platform is designed to deliver a better experience for our customers and their people.In this role, you will be the primary contact for customer success, responsible for...


  • Madrid, Madrid, España Exasol A tiempo completo

    Unlock Your Potential as a Senior Customer Success StrategistAbout Exasol:Exasol, the leading HR technology company in unbiased talent evaluation, leverages its 15 years of industry experience to identify top talent for companies worldwide. Our team of professionals and cutting-edge SaaS platform integrated with AI ensure efficient, bias-free talent...


  • Madrid, Madrid, España Sagan A tiempo completo

    Company Overview: Sagan bridges the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies. We facilitate a world of career possibilities by providing a platform for top executives, founders, and CEOs to hire international talent effectively.Job Summary: We are seeking a proactive...


  • Madrid, Madrid, España Cisco Systems, Inc. A tiempo completo

    Job DescriptionWe are seeking an experienced Customer Success Enablement Manager to join our team at Cisco Systems, Inc. The ideal candidate will have a proven track record of driving software adoption and customer success across a partner ecosystem.Responsibilities:Develop and execute adoption plans for partners to drive software adoption and customer...


  • Madrid, Madrid, España Infotree Global Solutions A tiempo completo

    About the RoleA leading cybersecurity company is seeking a dedicated and talented Customer Success Manager to join their dynamic team in Germany.Job DescriptionManage customer lifecycles and serve as the Voice of the Customer.Plan and deploy customer success strategies, conduct account-level reviews, and manage escalations.Customize product delivery to align...


  • Madrid, Madrid, España Acs International, Ltd. A tiempo completo

    The Customer Success team at Acs International, Ltd. plays a crucial role in ensuring that our customers achieve their goals and objectives with our solutions. As a Senior Customer Success Manager, you will be responsible for overseeing the success of our IP customers across EMEA patent offices and selected government accounts.Key ResponsibilitiesAccount...


  • Madrid Centro, Madrid, España Promote Project A tiempo completo

    About the RolePromote Project is seeking an Enterprise Customer Success Strategist to join our team. This role involves delivering innovative cyber threat intelligence solutions to our customers and driving product usage and adoption across our EMEA territory.The successful candidate will be responsible for maintaining a rapidly growing client portfolio,...


  • Madrid, Madrid, España Banbajío A tiempo completo

    About BanbajíoWe are a fast-paced, high-growth SaaS company that is changing the way companies go-to-market. Our merger with Reveal has created a powerful network of 25K+ companies and a team of world-class talent.Customer Success Manager OpportunityWe are looking for an experienced Customer Success Manager to join our team. As a key member of our customer...


  • Madrid, Madrid, España Cobee A tiempo completo

    About Cobee">Cobee is a fast-growing SaaS company that aims to revolutionize the employee benefits industry. Our mission is to provide a personalized and engaging experience for employees, helping them get compensated at work.">Role Overview">We are looking for a Customer Success Operations Manager to join our team in Madrid, Spain. As a key member of our...


  • Madrid, Madrid, España Meritt. A tiempo completo

    At Meritt, we're partnering with Rated People to find an experienced Customer Success Specialist. This role is a fantastic opportunity to kickstart your career in sales.About the RoleWe're looking for a highly motivated individual who will be the first point of contact for homeowners seeking trusted tradespeople. As a Customer Success Specialist, you'll play...