Customer Success Leader: DACH Region

hace 2 días


Madrid, Madrid, España Pleo A tiempo completo
About Pleo

Pleo is a pioneering fintech company that aims to revolutionize the way companies manage their finances. Our mission is to help every business go beyond the books and make the most of their spending.

With a team of over 850 talented individuals from 100+ nationalities, we're headquartered in Copenhagen but have offices in London, Stockholm, Berlin, Madrid, Montreal, and Lisbon. We believe in a good work-life balance, so whether you're in the office or remote, we'll support you in setting up the best setup possible.

We're on a mission to create a workplace culture that values diversity, trust, and unity. Our four core values - 'champion the customer', 'succeed as a team', 'make it happen', and 'build to scale' - guide our actions and decisions every day.

About the Role

We're seeking an experienced Customer Success Leader to join our Central Europe regional team. As a key member of our Mid-Market Customer Success team, you'll be responsible for managing a team of Customer Success Managers (CSMs) who oversee day-to-day operations and long-term business relationships with our customers.

Your primary goal will be to develop excellent working relationships with other teams internally, particularly Sales, Marketing, and Product. You'll need to possess strong leadership skills, able to hire, inspire, hold accountable, and develop an elite team of CSMs. This position reports directly into our Director of Mid-Market Customer Success.

You'll be a constant advocate for our customers, looking out for them at every step of the way. Your team's performance will be measured by metrics such as net retention, product adoption, and customer advocacy. You'll work closely with internal teams to align priorities, collaborate on customer needs, and deliver early and increasing value over time.

We estimate the salary for this role to be around £80,000 - £120,000 per annum, depending on your experience and qualifications.



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