Technical Support Specialist, NYC IT
hace 1 semana
Company Overview: Stone Alliance Group is a national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders.
Salary: $65,000 - $75,000 annually, based on relevant experience, knowledge, skills, and geography.
Job Summary: We are seeking a highly organized and positive professional to join our IT team as a Service Desk Technician. This full-time, non-exempt position is located in our New York Midtown office.
Key Responsibilities:
- Provide exceptional customer service and communication with staff
- Rapidly respond to and resolve IT issues through documented procedures
- Support conference room technology for remote meetings using Zoom/Teams
- Perform general technical support and troubleshoot software, hardware, and cabling
- Install, move, add, change, and depreciate technical hardware
Qualifications:
- Bachelor's degree in an IT-related field or combination of 3 years related work experience
- Mac OS desktop and iOS device experience in a networked environment
- Experience supporting Windows operating systems in a domain environment
- Strong experience supporting Macs in an Active Directory environment
- Strong knowledge and understanding of Microsoft Office 365/Teams/Outlook for Windows and Mac
- Knowledge of Linux desktop and server platforms
- Knowledge of DHCP, DNS, TCP/IP, and configuring and troubleshooting VPN client software
- Ability to lift/move objects up to 50+ pounds required
Benefits: Medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets, and entertainment perks programs.
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