Field Service Operations Manager
hace 2 semanas
Job Overview
We are seeking a highly skilled Field Service Operations Manager to join our team at Vertiv Co. In this role, you will be responsible for the daily schedule and assignment of jobs to Customer Engineers and subcontractors to meet customer requirements.
Key Responsibilities:
- Service call reception and routing to the appropriate service area.
- Customer Service requests opening into ERP.
- Process new orders for T&M on ERP system in a well-timed manner.
- Schedule Service Requests maximizing efficiency, productivity, and product knowledge of Customer Engineers.
- Raise purchase orders for subcontractors following Company Policies.
- Managing Battery Recycling Requests and Invoicing.
- Managing Swapping Contract repairs and reporting.
- Coordination with repair center of those activities related to Low Power dispatching.
- Ensure all engineers and subcontractors debriefing information are properly collected to have clear invoicing and inventory management. Ensure costs are monitored before closing SRs.
- Invoice Customers as soon as a job has been completed and close relevant Service requests.
- Closing of Service Requests.
- Ensure total discipline in the use of the ERP system.
- Management of customer's Service Gateways Webs when required.
- Manage requirements (such as shipments) of non-sale related and out of ERP.
- Provide weekly updates on revenues projections and timely escalate possible capacity issues or material shortages.
- Ensure efficiency, productivity, and overtime targets are met and CE workload is fairly distributed.
- Ensure reaching relevant KPI targets.
- Transfer leads to the sales team.
- Assure liaisons with the accounting dept. in connection with invoicing procedures and with service sales team for dispatch to the customers, supplying service information (internally and to the customers).
- Follow and respect, in all its technical interventions, the environmental guidelines established by Vertiv, and those specific to the client's facilities where the intervention is carried out.
Salary: $80,000 - $110,000 per year
Requirements:
- Secondary Technical School diploma
- Fluent in local language, English, Spanish or Portuguese as a third language preferred
- Minimum 2 years working experience (1 year for just graduated)
- Computer Literate: All office associated programs, ERP systems
- Customer (internal and external) service oriented; Telephone skills
- Ability to organize time
- Well organized, detail oriented
Benefits:
- A competitive salary range of $80,000 - $110,000 per year
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
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