Field Service Operations Coordinator
hace 5 días
Job Summary
The Field Service Operations Coordinator will play a vital role in ensuring the smooth operation of our field service team. This individual will be responsible for dispatching and routing personnel to customer job sites, providing exceptional customer service, and supporting the sales, marketing, and management initiatives.
- Dispatching and Routing: Manage field service scheduling and routing, upload routes to field staff tablets, and conduct follow-up calls with team members and customers.
- Customer Service: Provide top-notch customer service to our customer base, sign up new customers, and help current customers with their service accounts.
- Operations Support: Maintain day-to-day working knowledge of all work in the field, share this knowledge with management and team members, and support sales, marketing, and management initiatives.
- Problem Solving: Identify opportunities for enhancements in operations and process new service orders.
Requirements
- Entrepreneurial Mindset: An attitude that actively seeks out change and adapts to new situations.
- People Person: The ability to work with various personalities within the team environment and with our customers.
- Exceptional Communication Skills: The ability to build rapport, listen well, and vary communication style to suit circumstances and personalities.
- Decision Making: The ability to make decisions and problem solve when needed.
- Self-Motivation: The ability to stay self-motivated and take initiative.
- Voracious Problem-Solving Skills: The ability to think outside the box and independently problem solve.
- Time Management: Excellent time management skills to juggle responsibilities and work under pressure.
Benefits
This is a remote position with an insurance package. We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, as well as opportunities for growth and development.
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