Global Thermal Field Service Operations Coordinator
hace 19 horas
**About Vertiv Co**
At Vertiv Co, we empower people to power the future. Our products and solutions keep the world connected. With $6.9 billion in sales, a strong customer base, and global reach spanning nearly 70 countries, we deliver greater value to our customers and create new opportunities for our people.
**What We're Looking For**
We are actively seeking a Global Thermal Field Service Operations Coordinator to join our dynamic team in Madrid, Spain. As a key member of our team, you will be responsible for:
- Responding professionally to assigned service calls, adhering to procedures outlined in the Field Procedure Manual and safety policies.
- Keeping the dispatching center informed of schedule and job statuses, ensuring spare parts are properly managed.
- Submitting paperwork accurately and on time, providing debriefs for Wireless Field Service.
- Maintaining accuracy of customer and installed base database, reporting errors and identifying sales or service leads.
- Acting as a key customer reference point for emergencies and troubleshooting, ensuring availability during weekends and nights as per labor laws.
- Managing staff scheduling, holidays, and absences, ensuring efficiency, productivity, and KPI targets are met.
- Providing technical support to Customer Engineers (CEs), conducting site visits to monitor safety and work standards.
- Performing regular site and CE Health & Safety Audits, overseeing van stocks inventory, and leading investigation into customer complaints.
- Supervising warranty claims and ensuring discipline in ERP system and Wireless Field Automation usage.
- Administering On-the-Job Training, ensuring engineers have correct tools, and managing time sheets and invoicing processes.
- Assisting the dispatching team, providing 24/7 mobile support to engineers, and transferring leads to the sales team.
**Requirements**
To succeed in this role, you should have:
- A high school diploma in Air Conditioning or Electrical engineering.
- Native language skills in Spanish.
- Good English language skills.
- Minimum 10 years of experience in the Air Conditioning industry / UPS industry.
- Computer literacy, including office associated programs such as Outlook and Microsoft Project.
- Ability to manage people and coordinate/run projects.
- Well-organized and able to work under pressure.
- Customer service-oriented attitude.
**Salary Range**
The estimated salary for this role is €60,000 - €80,000 per year, depending on experience.
**Benefits**
As a valued member of our team, you can expect a competitive salary package, excellent benefits, and opportunities for career growth and development.
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