Senior DC Operations Coordinator

hace 4 semanas


Madrid, Madrid, España Vertiv A tiempo completo

Job Description:

The role of a Senior DC Operations Coordinator is to provide centralized support for Vertiv Services customers and engineers. The coordinator will serve as the primary point of contact for customer inquiries, engineer information, and remote monitoring alarms.

Main Responsibilities:

  • Maintain visibility reports of customer devices in Hosting (CSP, VCI, Environet Connect, CBM)
  • Dispatch customer engineers to sites when required
  • Provide technical support for DC, thermal, AC, Monitoring and communications systems
  • Attend customer service calls through Genesys Cloud

Requirements:

  • Bachelor's degree in Electrical or Communications Engineering or equivalent experience
  • Proficiency in English language (level C1)
  • Minimum 2 years of experience in data center operations or related field

Salary: $70,000 - $90,000 per annum, depending on location and experience



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