Senior Operations Coordinator

hace 9 horas


Madrid, Madrid, España Sagan A tiempo completo
About the Role

We are seeking a highly skilled Senior Operations Coordinator to join our team. As an Operations Manager, you will oversee and enhance our technician reporting system to drive collaboration, efficiency, and service quality.

Key Responsibilities
  • Process Ownership: Serve as the main point of contact for all matters regarding the reporting system, overseeing its entire lifecycle. Own the systems functionality, ensuring it aligns with operational goals and technician needs.
  • Stakeholder Collaboration: Collaborate closely with sales, installation, and management teams to gather feedback and improve system usability. Define and track success metrics in partnership with stakeholders, including installer satisfaction and report accuracy.
  • Continuous Improvement: Analyze data and feedback to identify enhancements, working closely with developers to implement updates. Test and roll out updates and provide necessary training to team members on new system features.
Requirements

To be successful in this role, you will need 2+ years of experience in process management, technical project management, or a related field. You should also have familiarity with software development and data analysis to facilitate effective collaboration with developers and analysts.

What We Offer

In return for your expertise, we offer a competitive salary range of $40-$60 per hour, depending on your level of experience. As a remote employee, you will work from the comfort of your own home and have the flexibility to manage your work schedule effectively.



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