Customer Service Operations Coordinator

hace 1 mes


Madrid, Madrid, España Vertiv Co A tiempo completo
Job Description

The Customer Service Operations Coordinator is a critical role within Vertiv Co, responsible for ensuring the efficient operation of our field service team. As a key member of our operations team, you will be instrumental in scheduling and assigning jobs to our customer engineers and subcontractors, ensuring that we meet our customers' requirements and expectations.

This role requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment. You will be responsible for coordinating with our sales team, product project team, and other stakeholders to achieve our sales objectives.

Responsibilities:

  • Schedule and assign jobs to customer engineers and subcontractors to ensure efficient use of resources and meet customer requirements
  • Coordinate with sales team and product project team to achieve sales objectives
  • Manage battery recycling requests and invoicing
  • Ensure all engineers and subcontractors debriefing information are properly collected to have clear invoicing and inventory management
  • Monitor costs before closing SRs and invoice customers promptly after job completion

Requirements:

  • Secondary technical school background or equivalent experience
  • Fluent in local language, English, Spanish or Portuguese as a third language preferred
  • Minimum 2 years working experience (1 year for just graduated)
  • Computer literate in office associated programs and ERP systems
  • Customer service oriented; telephone skills

Estimated Salary: $60,000 - $80,000 per annum, depending on location and experience.



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