Logistics Customer Service Coordinator
hace 2 semanas
The role of a Customer Service Logistics at sennder involves collaborating closely with the commercial and operations department to manage daily communications with clients. This includes supporting the commercial team to manage clients' daily communications and handling several operational tasks with the aim to deliver the best quality service to our clients.
You will be responsible for communicating with customer operations managers and warehouses operators, directly reporting into the Team Lead Operations to support achieving weekly and monthly targets. Additionally, you will ensure accurate data entry, manage upsell initiatives on a daily basis, and contribute to expand company volumes and revenue.
Main Responsibilities:
- Communicate with customer operations managers and warehouses operators
- Directly report into the Team Lead Operations to support achieving weekly and monthly targets
- Ensure accurate data entry
- Manage upsell initiatives on a daily basis, and contribute to expand company volumes and revenue
- Gather information from different stakeholders, enable smooth processes and accurate data input into our management system
- Ensure appropriate claim management by registering and collecting all useful information to get to a prompt and accurate resolution
- Work with the finance dept for claim follow up and POD request
Requirements:
- Experience working directly with clients
- Used to working with data
- Organized with a great attention to details
- A great problem solver
- Able to understand processes and analyze circumstances
- A great team player
- Able to thrive in an environment where constant change is the norm
- Spanish speaker (ideally at a native level) and with a very good English knowledge
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