Multifaceted Customer Support and Operations Coordinator
hace 3 días
Company Overview
Axionova Engineering Limited is a reputable organization seeking an exceptional individual to fill the role of Multifaceted Customer Support and Operations Coordinator. This position plays a vital part in our team, ensuring seamless communication with customers, efficient field service operations, and excellent customer satisfaction.
Salary: $60,000 - $80,000 per year, depending on experience.
Job Description
We are looking for a highly skilled and motivated candidate who can excel in a fast-paced environment. As a Multifaceted Customer Support and Operations Coordinator, your primary responsibilities will include:
• Providing top-notch customer service to our valued clients
• Dispatching and routing personnel to customer job sites efficiently
• Communicating effectively with customers, field team members, and management
• Managing field service scheduling and routing
• Conducting follow-up calls with team members and customers to ensure satisfaction
• Resolving customer complaints in a timely and professional manner
• Collaborating with Field Team Leads and Management to resolve customer concerns
• Maintaining day-to-day working knowledge of all work in the field
• Supporting sales, marketing, and management initiatives
Required Skills and Qualifications
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