Multifaceted Customer Support and Operations Coordinator

hace 3 días


Madrid, Madrid, España Axionova Engineering Limited A tiempo completo

Company Overview
Axionova Engineering Limited is a reputable organization seeking an exceptional individual to fill the role of Multifaceted Customer Support and Operations Coordinator. This position plays a vital part in our team, ensuring seamless communication with customers, efficient field service operations, and excellent customer satisfaction.

 

Salary: $60,000 - $80,000 per year, depending on experience.

 

Job Description

We are looking for a highly skilled and motivated candidate who can excel in a fast-paced environment. As a Multifaceted Customer Support and Operations Coordinator, your primary responsibilities will include:

• Providing top-notch customer service to our valued clients

• Dispatching and routing personnel to customer job sites efficiently

• Communicating effectively with customers, field team members, and management

• Managing field service scheduling and routing

• Conducting follow-up calls with team members and customers to ensure satisfaction

• Resolving customer complaints in a timely and professional manner

• Collaborating with Field Team Leads and Management to resolve customer concerns

• Maintaining day-to-day working knowledge of all work in the field

• Supporting sales, marketing, and management initiatives

 

Required Skills and Qualifications



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