Logistics Operations Coordinator

hace 2 días


Madrid, Madrid, España sennder A tiempo completo
About The Role

We are seeking a highly skilled Logistics Operations Coordinator to support our commercial team in managing clients' daily communications and handling various operational tasks. Your primary goal will be to deliver exceptional quality service to our clients by collaborating closely with the commercial and operations departments.

Key Responsibilities:
  • Communicate effectively with customer operations managers and warehouses operators;
  • Directly report to the Team Lead Operations to support achieving weekly and monthly targets;
  • Ensure accurate data entry and manage upsell initiatives on a daily basis to contribute to expanding company volumes and revenue;
  • Gather information from different stakeholders, enable smooth processes, and accurately input data into our management system;
  • Ensure appropriate claim management by registering and collecting all useful information for prompt and accurate resolution;
  • Work with the finance department for claim follow-up and POD request.
Requirements:
  • Experience working directly with clients;
  • Aptitude for working with data;
  • Organizational skills with attention to detail;
  • Problem-solving abilities;
  • Capacity to understand processes and analyze circumstances;
  • Able to thrive in an environment of constant change;
  • Spanish speaker (ideally at a native level) and strong English knowledge.
What We Offer:

As a Logistics Operations Coordinator at sennder, you can expect:

  • A fast-growing scale-up with an international team of over 1000 people, representing 74 nationalities across 11 European offices;
  • Learning and development opportunities through regular reviews, learning allowance, high-potential programs, sennder onboarding academy, and internal trainings;
  • Various chances to connect with colleagues through regular team events and company gatherings;
  • A supportive work environment prioritizing employee engagement and mental well-being through the Likeminded platform and regular employee satisfaction surveys;
  • A hybrid work model allowing seamless virtual productivity and in-office collaboration with colleagues;
  • A competitive compensation package, including objective-based bonus, referral reward, and in some cases, virtual option plan;
  • Vibrant offices equipped with healthy snacks, focus zones, and social areas to foster connections with colleagues.


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