Customer Support Liaison
hace 4 días
About RavenPack
RavenPack is a pioneer in developing innovative generative AI tools for the finance industry. With over 20 years of experience as a leading big data analytics provider, we empower our clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows.
We're excited to announce the launch of Bigdata.Com, a cutting-edge platform that transforms financial decision-making through AI and innovative data sets. Powered by RavenPack, Bigdata.Com enables smarter, faster, and more informed decisions for financial professionals. This is a unique opportunity to work on breakthrough technology used by leading financial institutions.
Job Overview
We're seeking an entry-level Customer Support Liaison to join our Customer Success team in Marbella. This role focuses on supporting individual customers and small businesses. If you're passionate about customer service, eager to learn, and ready to start your career in a dynamic environment, this is the perfect opportunity for you.
Responsibilities
- Customer Champion: Assist new and existing customers with their inquiries and issues, ensuring a seamless experience.
- Onboarding Expert: Conduct engaging onboarding sessions to help new customers kick-start their journey with our products.
- Product Specialist: Develop an in-depth understanding of our products and services, becoming the go-to resource for our customers.
- Tech Support: Provide basic technical support and troubleshooting, turning challenges into solutions.
Requirements
We're looking for a talented individual with exceptional communication and customer service skills. You should have a strong ability to investigate and resolve customer issues creatively. Basic knowledge of technical tools and a keen willingness to learn are also essential. An associate degree or equivalent is required. Previous experience in customer service is desirable but not necessary.
Estimated Salary: $45,000 - $60,000 per year
Join our team of innovators and contribute to shaping the future of financial technology. Don't miss this chance to develop your skills and expertise in a fast-paced and exciting environment.
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