Data Analytics Specialist

hace 5 días

Marbella, Málaga, España Ravenpack A tiempo completo

About RavenPack, a leading provider of Alternative Data analytics for financial services:
Financial professionals rely on our speed and accuracy in analyzing large amounts of unstructured content.
We help clients enhance returns, reduce risk, and increase efficiency by incorporating the effects of public information in their models or workflows.
Our clients include top hedge funds, banks, and asset managers worldwide
Location: Marbella, Spain, with presence in New York and London
Job Type: Full-time

About this role:

We are looking for a Senior Customer Support Specialist to join our Customer Success team in Marbella. As a Senior Customer Support Specialist, you will work with Sales and Customer Support teams, supporting a global client base consisting of top banks and hedge funds.

Responsibilities:

  • Develop a thorough understanding of our API products and service offerings to support new trials and existing clients
  • Create Python scripts to enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the RavenPack API
  • Mirror typical client workflows using scripts to improve onboarding and debugging efficiency
  • Provide technical guidance to customers using tools like Python, Jupyter Notebooks, and SQL
  • Resolve technical issues in a timely manner using available company resources

Requirements:

  • Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems
  • Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit
  • Experience with Python-specific tooling and concepts like Pydantic Poetry
  • Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions, showcasing a strong problem-solving aptitude
  • Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients
  • Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently

Bonus: Previous experience working in fintech or SaaS companies is desirable, as is a background in Finance or Business.

What's in it for you?

We offer an attractive package that includes:

  • International Culture: A diverse global organization with headquarters in Marbella, Spain, and presence in New York and London
  • Competitive Salary: A fair and competitive salary, reflecting your value to our company
  • Free Company Shuttle Bus: Convenient transportation from Malaga, Fuengirola, La Riviera, and Estepona
  • Continuous Learning: Opportunities to grow within the team and develop new skills
  • Innovation: We encourage creativity and innovation, providing a supportive environment to share your ideas
  • We're an equal-opportunity employer: We welcome applications from diverse backgrounds and do not discriminate based on factors such as race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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