Healthcare Support Specialist
hace 4 días
Virtuagym is a rapidly growing innovator in the health and fitness sector with a strong vision. Our international team in Amsterdam and Medellin passionately works to make the world a better place.
Job DescriptionWe are looking for a Customer Service Consultant DACH & International to join our CS DACH Team. As a key member of our remote support team, you will be responsible for providing exceptional customer service to our German-speaking customers and supporting international markets.
Key Responsibilities- Support customers via phone and email
- Collaborate with the product department to solve issues
- Build and maintain strong customer relationships
- Finding creative solutions to customer problems
- Upselling and cross-selling to maximize customer lifetime value
- Handling cancellation risks and payment-related issues
To succeed in this role, you will need:
- Technical understanding and logical thinking
- Problem-solving skills and attention to detail
- Excellent German and good English skills
- Positive attitude and adaptability
- Experience in SaaS/software support
We offer a competitive salary of €50,000 - €60,000 per year, depending on experience, plus a range of benefits including:
- 23 paid vacation days per year (based on a full-time contract)
- We provide your home office set-up and hardware
- The Virtuagym Health Program: access to video-on-demand workouts and meditation through the VG platform and company-wide health & fitness challenges
- Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks
- Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the OpenUp platform
At Virtuagym, we are passionate about making a difference in people's lives. If you share our vision and values, we would love to hear from you.
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