Technical Support Specialist
hace 3 días
RavenPack is a leading provider of Alternative Data analytics for financial services. We help professionals rely on our speed and accuracy in analyzing large amounts of unstructured content.
Our clients include the most successful hedge funds, banks, and asset managers in the world.
About UsWe are looking for a highly skilled Technical Support Specialist to join our Customer Success team in Marbella. As a key member of our team, you will support a global client base consisting of top-tier banks and hedge funds.
Responsibilities- Support both new trials and existing clients by developing a thorough understanding of our API products and service offerings.
- Write Python scripts to enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the RavenPack API.
- Create scripts that mirror typical client workflows to improve onboarding and debugging efficiency.
- Provide technical guidance to customers using tools like Python, Jupyter Notebooks, and SQL.
- Resolve technical issues in a timely manner using available resources within the company.
- Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems.
- Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit.
- Experience with Python-specific tooling and concepts like Pydantic and Poetry.
- Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions.
- Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients.
- Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently.
- Competitive salary: €60,000 per year.
- International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.
- Free Company shuttle bus from Malaga, Fuengirola, La Riviera, and Estepona.
- Continuous learning: We provide the support needed to grow within the team.
- Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.
- We are an equal-opportunity employer and value diversity at our company.
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