Financial Support Specialist with Global Reach

hace 7 días

Marbella, Málaga, España Ravenpack A tiempo completo

RavenPack is a leading provider of big data analytics solutions for the financial sector. Financial professionals rely on our speed and accuracy in analyzing large amounts of unstructured content. Our clients include the world's most successful hedge funds, banks, and asset managers. At RavenPack, we are at the forefront of developing next-generation generative AI tools for finance and beyond.

We empower our clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are launching a new suite of GenAI and SaaS services designed specifically for financial professionals. Bigdata.com is an exciting platform that transforms financial decision-making through cutting-edge AI and innovative data sets.

Powered by RavenPack, a global leader in data analytics for financial services with over 20 years of experience, Bigdata.com focuses on making AI useful for financial professionals, enabling smarter, faster, and more informed decisions. This is a unique opportunity to work on breakthrough technology used by leading financial institutions, including some of the world's most successful hedge funds, banks, and asset managers.

We are seeking an entry-level Customer Support Specialist to join our Customer Success team in Marbella. The role focuses on supporting our growing base of individual customers and small businesses. If you are passionate about customer service, eager to learn, and ready to start your career in a dynamic environment, this is the perfect opportunity.

Key Responsibilities:

  • Customer Champion: Assist new and existing customers with their inquiries and issues, ensuring a seamless experience.
  • Onboarding Guru: Conduct engaging onboarding sessions to help new customers kick-start their journey with our products.
  • Product Expert: Develop an in-depth understanding of our products and services, becoming the go-to resource for our customers.
  • Multitasking Pro: Excel in a fast-paced environment by efficiently prioritizing tasks, solving problems, and multitasking.
  • Tech Support: Provide basic technical support and troubleshooting, turning challenges into solutions.
  • Record Keeper: Document and track customer interactions and solutions meticulously.

Requirements:

  • Communication Whiz: Exceptional communication and customer service skills.
  • Problem Solver: Strong ability to investigate and resolve customer issues creatively.
  • Tech Enthusiast: Basic knowledge of technical tools and a keen willingness to learn (e.g., simple scripting or data tools).
  • Team Player: Collaborative spirit with a proactive attitude.
  • Educational Background: Associate degree or equivalent is required.

What We Offer:

  • International Culture: Work in a diverse global environment with headquarters in Marbella, Spain, and offices in New York and London.
  • Competitive Salary: €40,000 - €50,000 per year, depending on experience.
  • Transportation: Free company shuttle bus from Malaga, Fuengirola, la Riviera, and Estepona.
  • Growth Opportunities: Continuous learning and development support to help you grow within the team.
  • Innovation: We encourage innovative thinking and value your input and ideas.
  • Equal Opportunity: We celebrate diversity and are committed to creating an inclusive environment for all employees.

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