Customer Support Specialist

hace 4 semanas

Marbella, Málaga, España Ravenpack A tiempo completo

RavenPack is a leading Alternative Data analytics provider for financial services. Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content.

We are looking for a Senior Customer Support Specialist to join our Customer Success team in Marbella. As a Senior Customer Support Specialist, you will work with the Sales and Customer Support teams, supporting a global client base consisting of the world's top banks and hedge funds.

Responsibilities:

  • Develop a thorough understanding of our API products and service offerings.
  • Create Python scripts to enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the RavenPack API.
  • Provide technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL.
  • Resolve technical issues in a timely manner using available resources within the company.

Requirements:

  • Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems.
  • Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit.
  • Experience with Python-specific tooling and concepts like Pydantic & Poetry.
  • Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions.
  • Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients.

What's in it for you:

  • International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, RavenPack takes pride in being a truly diverse global organization.
  • Competitive Salary: In RavenPack, we believe that your time and experience need to be fairly rewarded.
  • Continuous learning: We provide the support needed to grow within the team.
  • Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision.

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