Customer Support Specialist

hace 2 semanas

Marbella, Málaga, España Ravenpack A tiempo completo

About the Role

We are seeking a highly motivated and customer-focused Customer Support Specialist to join our Customer Success team in Marbella. As a key member of our team, you will be responsible for providing exceptional support to our growing base of individual customers and small businesses.

Key Responsibilities

  • Assist new and existing customers with their inquiries and issues, ensuring a seamless experience.
  • Conduct engaging onboarding sessions to help new customers kick-start their journey with our products.
  • Develop an in-depth understanding of our products and services, becoming the go-to resource for our customers.
  • Provide basic technical support and troubleshooting, turning challenges into solutions.
  • Document and track customer interactions and solutions meticulously.

Requirements

  • Exceptional communication and customer service skills.
  • Strong ability to investigate and resolve customer issues creatively.
  • Basic knowledge of technical tools and a keen willingness to learn.
  • Collaborative spirit with a proactive attitude.
  • Associate degree or equivalent is required.

What We Offer

  • A dynamic and inclusive work environment.
  • Continuous learning and development support to help you grow within the team.
  • A competitive salary and benefits package.
  • The opportunity to work on breakthrough technology used by leading financial institutions.

About Us

RavenPack is the leading big data analytics provider for financial services. We empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows.

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