Senior Customer Support Specialist

hace 2 semanas

Marbella, Málaga, España Ravenpack A tiempo completo
About RavenPack

RavenPack is a leading provider of big data analytics solutions for the financial services industry. Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content.

Job Description

We are seeking a Senior Customer Support Specialist to join our Customer Success team in Marbella. As a key member of our team, you will work closely with the Sales and Customer Support teams to support a global client base consisting of top banks and hedge funds.

Responsibilities
  • Develop a thorough understanding of our API products and service offerings to support new trials and existing clients.
  • Write Python scripts to enhance and troubleshoot customer interactions with the RavenPack API.
  • Provide technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL.
  • Resolve technical issues in a timely manner using available resources within the company.
Requirements
  • Demonstrated expertise in writing Python code and developing solutions to complex problems.
  • Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit.
  • Experience with Python-specific tooling and concepts like Pydantic & Poetry.
  • Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions.
  • Excellent verbal and written communication skills to convey technical concepts clearly and effectively to clients.
What's in it for you
  • International Culture: Join a diverse global organization with a presence in Marbella, Spain, New York, and London.
  • Competitive Salary: We believe in fairly rewarding your time and experience.
  • Continuous learning: We provide the support needed to grow within the team.
  • Innovation: We encourage you to speak up and share your vision.

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