Senior Customer Support Specialist

hace 4 semanas

Marbella, Málaga, España Ravenpack A tiempo completo

About us Raven Pack is a leading provider of Alternative Data analytics solutions for the financial services industry. Our clients rely on us for speed and accuracy in analyzing large amounts of unstructured content.

Raven Pack's products enable clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public information in their models or workflows.

We are looking for a Senior Customer Support Specialist to join our Customer Success team in Marbella. As a Senior Customer Support Specialist, you will work with the Sales and Customer Support teams, supporting a global client base consisting of top banks and hedge funds.

Responsibilities as a Senior Customer Support Specialist:

  • Supporting both new trials and existing clients by developing a thorough understanding of our API products and service offerings
  • Writing Python scripts to enhance and troubleshoot customer interactions in connecting, retrieving, and managing data with the Raven Pack API
  • Creating scripts that mirror typical client workflows to improve onboarding and debugging efficiency
  • Providing technical guidance to customers using tools such as Python, Jupyter notebooks, and SQL
  • Resolving technical issues in a timely manner using available resources within the company

Requirements:

  • Demonstrated expertise in writing Python code, capable of efficiently developing solutions to complex problems
  • Proficiency in working with development frameworks like Jupyter Notebooks and Streamlit
  • Experience with Python-specific tooling and concepts like Pydantic Poetry
  • Proven ability to investigate and provide thorough yet concise answers to clients' intricate questions, showcasing a strong problem-solving aptitude
  • Excellent verbal and written communication skills, adept at conveying technical concepts clearly and effectively to clients
  • Natural aptitude for troubleshooting, coupled with prior experience in collaborating across different teams to resolve technical issues efficiently

What's in it for you:

  • International Culture: With its headquarters in Marbella, Spain, and presence in New York and London, Raven Pack takes pride in being a truly diverse global organization
  • Competitive Salary: In Raven Pack, we believe that your time and experience need to be fairly rewarded
  • Continuous learning: We provide the support needed to grow within the team
  • Innovation: Innovation is the key to our success, so we encourage you to speak up and tell us about your vision

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